Introduction

This Cookie Policy explains how CartGoza (“we”, “us”) uses cookies and similar technologies on cartgoza.com (the “Site”). It should be read together with our Privacy Policy.

What are cookies?

Cookies are small text files stored on your device when you visit a website. We also use similar technologies such as local storage (for example, to remember items in your cart before you sign in).

How you control cookies

When you first visit our Site, you will see a cookie banner. You can accept all cookies, reject non-essential cookies, or open Cookie settings to choose which categories to allow. You can change your choices at any time via the “Cookie settings” link in the footer.

You can also control cookies through your browser settings. Disabling strictly necessary cookies may prevent parts of the Site from working.

Cookie categories we use

1. Strictly necessary

Always active. Required for the Site to function, for example:

• Keeping you signed in (customer_session, customer_refresh)
• Security and fraud prevention
• Remembering your cart and wishlist (including local storage for guest shoppers)
• Payment checkout with PayFast

2. Analytics

Only loaded if you consent. Helps us understand traffic and improve the Site, for example:

• Google Analytics (GA4) and Google Tag Manager
• Microsoft Clarity

3. Marketing & advertising

Only loaded if you consent. Used to measure campaigns and show relevant ads, for example:

• Meta (Facebook) Pixel
• TikTok Pixel
• LinkedIn Insight Tag
• Retargeting and personalised advertising based on browsing

4. Experience & session replay

Only loaded if you consent. Helps us improve usability, for example:

• Hotjar (heatmaps and session recordings)

Third-party cookies

Some cookies are set by partners whose services appear on our pages (for example, analytics or advertising providers). Those partners may process data according to their own privacy policies. We only enable these tools after you give the relevant consent, except for strictly necessary cookies.

Google Consent Mode

Where we use Google tags, we apply Google Consent Mode so that analytics and advertising storage remain denied until you opt in through our cookie banner.

Retention

Session cookies are deleted when you close your browser. Persistent cookies and your consent choices are stored for up to 12 months unless you clear them sooner in Cookie settings or your browser.

Your rights

Under POPIA you may request access to or deletion of personal information we hold about you. See our Privacy Policy for details and how to contact us.

Contact

Questions about this policy: support@cartgoza.com or our contact page.